{"id":1166,"date":"2017-03-29T15:04:47","date_gmt":"2017-03-29T13:04:47","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=1166"},"modified":"2017-03-29T15:05:25","modified_gmt":"2017-03-29T13:05:25","slug":"prvom-roku-spustenia-platformy-riesenia-sporov-online-ju-vyuzilo-24-000-spotrebitelov","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/v-prvom-roku-od-spustenia-platformy-riesenia-sporov-online-ju-vyuzilo-24-000-spotrebitelov\/","title":{"rendered":"V prvom roku od spustenia platformy &#8222;Rie\u0161enie sporov online&#8220; ju vyu\u017eilo 24 000 spotrebite\u013eov"},"content":{"rendered":"<p><\/p>\n<p>Aj ke\u010f s\u00fa v E\u00da zaveden\u00e9 pr\u00edsne pravidl\u00e1 na ochranu spotrebite\u013eov, v praxi sa spotrebitelia niekedy stret\u00e1vaj\u00fa s probl\u00e9mami pri snahe o reklam\u00e1ciu, ke\u010f sa poru\u0161uj\u00fa ich pr\u00e1va, a to najm\u00e4 v cezhrani\u010dnom kontexte.<\/p>\n<p>Ke\u010f uskuto\u010dn\u00edte n\u00e1kup cez internet, mali by ste ma\u0165 takisto mo\u017enos\u0165 vyrie\u0161i\u0165 s t\u00fdm spojen\u00e9 probl\u00e9my online. \u010ci u\u017e je to predajca, ktor\u00fd odmieta opravi\u0165 pokazen\u00fd laptop v z\u00e1ru\u010dnej lehote, alebo cestovn\u00e1 kancel\u00e1ria, ktor\u00e1 nie je ochotn\u00e1 vr\u00e1ti\u0165 peniaze za pokazen\u00fa dovolenku, tak\u00e9to spory je u\u017e dnes mo\u017en\u00e9 vyrie\u0161i\u0165 r\u00fdchlej\u0161ie, lacnej\u0161ie a mimos\u00fadnou cestou, a to napr\u00edklad prostredn\u00edctvom platformy s n\u00e1zvom <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.show&amp;lng=SK\" target=\"_blank\">Rie\u0161enie sporov online (RSO)<\/a>, ktor\u00fa Komisia spustila 15. febru\u00e1ra 2016.<\/p>\n<p>V prvom roku fungovania tejto platformy bolo vznesen\u00fdch vy\u0161e 24 000 spotrebite\u013esk\u00fdch s\u0165a\u017enost\u00ed. Viac ne\u017e tretina z nich sa t\u00fdkala cezhrani\u010dn\u00fdch n\u00e1kupov v E\u00da, pri\u010dom v\u00e4\u010d\u0161inou i\u0161lo o oble\u010denie a obuv, letenky a tovar z oblasti informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed. Tento rok sa Komisia zamer\u00e1 aj \u010fal\u0161ie kroky, aby platformu vyu\u017e\u00edvalo \u010doraz viac obchodn\u00edkov a taktie\u017e sa zamer\u00e1 na zjednodu\u0161eni u\u017e\u00edvate\u013eskej pr\u00edstupnosti. \u00a0<\/p>\n<h4>\u010co sa na cez platformu Rie\u0161enie sporov online podarilo vyrie\u0161i\u0165?<\/h4>\n<ul>\n<li>Spotrebite\u013e z Talianska sa s\u0165a\u017eoval na chybn\u00fd IT v\u00fdrobok, ktor\u00fd k\u00fapil od internetov\u00e9ho obchodn\u00edka z Belgicka. Platforma zaslala s\u0165a\u017enos\u0165 pr\u00edslu\u0161n\u00e9mu org\u00e1nu rie\u0161enia sporov v Belgicku. V d\u00f4sledku toho talianskemu spotrebite\u013eovi vr\u00e1tili peniaze.<\/li>\n<li>Spotrebite\u013e z Luxemburska sa s\u0165a\u017eoval na auto po\u017ei\u010dan\u00e9 od obchodn\u00edka z Gr\u00e9cka cez internet. Platforma zaslala s\u0165a\u017enos\u0165 pr\u00edslu\u0161n\u00e9mu org\u00e1nu rie\u0161enia sporov v Gr\u00e9cku. Spor sa podarilo urovna\u0165 zmierom do 60 dn\u00ed. Obchodn\u00edk v plnej miere uhradil dodato\u010dn\u00e9 n\u00e1klady, ktor\u00e9 spotrebite\u013eovi vznikli.<\/li>\n<li>Platforma \u010dasto funguje aj ako komunika\u010dn\u00fd kan\u00e1l prv\u00e9ho kontaktu medzi pr\u00edslu\u0161n\u00fdmi stranami a rie\u0161enie sa \u010dasto n\u00e1jde bilater\u00e1lne bez toho, aby bolo nutn\u00e9 posun\u00fa\u0165 s\u0165a\u017enos\u0165 org\u00e1nu rie\u0161enia sporov. Napr\u00edklad belgick\u00fd spotrebite\u013e sa mesiace ne\u00faspe\u0161ne s\u0165a\u017eoval belgick\u00e9mu obchodn\u00edkovi na chybn\u00fa su\u0161i\u010dku. Ke\u010f obchodn\u00edk dostal s\u0165a\u017enos\u0165 prostredn\u00edctvom platformy, obr\u00e1til sa na spotrebite\u013ea a pon\u00fakol mu v\u00fdmenu su\u0161i\u010dky za nov\u00fa.<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Aj ke\u010f s\u00fa v E\u00da zaveden\u00e9 pr\u00edsne pravidl\u00e1 na ochranu spotrebite\u013eov, v praxi sa spotrebitelia niekedy stret\u00e1vaj\u00fa s probl\u00e9mami pri &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/v-prvom-roku-od-spustenia-platformy-riesenia-sporov-online-ju-vyuzilo-24-000-spotrebitelov\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[117,116,115,119,114,120,118],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1166"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1166"}],"version-history":[{"count":2,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1166\/revisions"}],"predecessor-version":[{"id":1170,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1166\/revisions\/1170"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1168"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}