<\/p>\n
Nakupovanie on-line za\u017e\u00edva boom. V\u00fdrazne to ovplyvnilo aj \u0161tatistick\u00e9 \u00fadaje siete eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net. Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v SR (\u010falej len \u201eESC v SR\u201c) zverejnilo svoje \u0161tatistiky pri pr\u00edle\u017eitosti Svetov\u00e9ho d\u0148a spotrebite\u013esk\u00fdch pr\u00e1v (15. marec).<\/p>\n
V\u00e4\u010d\u0161ina pr\u00edpadov v roku 2016, ktor\u00fdmi sa ESC v SR zaoberalo, s\u00favisela s n\u00e1kupmi na internete. Ich po\u010det p\u00e4\u0165n\u00e1sobne prev\u00fd\u0161il druh\u00fa naj\u010dastej\u0161iu formu nakupovania, ktorou je nakupovanie v\u00a0kamenn\u00fdch obchodoch.<\/p>\n
Celkovo sa v roku 2016 na ESC v SR obr\u00e1tilo 891 spotrebite\u013eov. ESC v SR poskytlo pomoc pri rie\u0161en\u00ed cezhrani\u010dn\u00e9ho spotrebite\u013esk\u00e9ho sporu 439 spotrebite\u013eom; v danom roku ukon\u010dilo 375\u00a0pr\u00edpadov s celkovou \u00faspe\u0161nos\u0165ou 70,93 %. Rie\u0161enie jedn\u00e9ho pr\u00edpadu trvalo v priemere 59\u00a0dn\u00ed.<\/p>\n
\u00a0<\/em><\/strong>Najviac Slov\u00e1kov malo cezhrani\u010dn\u00e9 probl\u00e9my s obchodn\u00edkmi z \u010ceska, Ma\u010farska, Po\u013eska a\u00a0Nemecka. Spory sa naj\u010dastej\u0161ie t\u00fdkali od\u0161kodnenia letov\u00fdch probl\u00e9mov cestuj\u00facich, nevybaven\u00fdch reklam\u00e1ci\u00ed n\u00e1bytku a vybavenia do dom\u00e1cnosti.<\/p>\n \u00daspe\u0161ne sa podarilo ukon\u010di\u0165 74 % pr\u00edpadov. Tam, kde sa nepodarilo n\u00e1js\u0165 rie\u0161enie, spotrebitelia boli informovan\u00ed o in\u00fdch form\u00e1ch rie\u0161enia sporov.<\/p>\n Osobit\u00fdmi kateg\u00f3riami sporov – bez \u00faspe\u0161n\u00e9ho konca – s\u00fa pr\u00edpady spotrebite\u013eov, ktor\u00ed sa zapojili do pyram\u00eddov\u00fdch hier, a\u00a0tie\u017e t\u00fdch, ktor\u00ed bez dostato\u010dn\u00e9ho overenia zaslali platbu \u201eanonymn\u00fdm e -shopom\u201c, registrovan\u00fdm v tret\u00edch krajin\u00e1ch.<\/p>\n ESC v SR v tak\u00fdch pr\u00edpadoch nie je schopn\u00e9 pom\u00f4c\u0165, preto\u017ee prev\u00e1dzkovatelia t\u00fdchto obchodn\u00fdch sch\u00e9m spravidla nemaj\u00fa ak\u00fdko\u013evek z\u00e1ujem na zmierlivom ukon\u010den\u00ed pr\u00edpadov a\u00a0re\u0161pektovan\u00ed pr\u00e1v spotrebite\u013eov.<\/p>\n Cezhrani\u010dn\u00e9 s\u0165a\u017enosti na slovensk\u00fdch obchodn\u00edkov<\/em><\/strong><\/p>\n Najviac s\u0165a\u017enost\u00ed na slovensk\u00fdch obchodn\u00edkov pri\u0161lo z okolit\u00fdch kraj\u00edn, a to Ma\u010farska, \u010ceska, Rak\u00faska a Po\u013eska. \u00daspe\u0161nos\u0165 rie\u0161enia t\u00fdchto s\u0165a\u017enost\u00ed bola pomerne dobr\u00e1, pohybovala sa na \u00farovni 65 %.<\/p>\n Eur\u00f3pski spotrebitelia rie\u0161ili naj\u010dastej\u0161ie problematick\u00e9 reklam\u00e1cie n\u00e1bytku, vybavenia do dom\u00e1cnosti, elektroniky a vybavenia pre outdoorov\u00e9 \u010di vo\u013eno\u010dasov\u00e9 aktivity.<\/p>\n V najbli\u017e\u0161\u00edch d\u0148och Eur\u00f3pska komisia ofici\u00e1lne zverejn\u00ed \u0161tatistiky za cel\u00fa sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net.<\/p>\n \u010eal\u0161ia \u010dinnos\u0165 ESC v SR<\/em><\/strong><\/p>\n ESC v SR bezplatne poskytuje inform\u00e1cie, poradenstvo a pomoc spotrebite\u013eom, ktor\u00ed maj\u00fa probl\u00e9my s cezhrani\u010dn\u00fdmi n\u00e1kupmi v\u00a0E\u00da, na Islande, v N\u00f3rsku alebo vo Ve\u013ekej Brit\u00e1nii. Sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier (ECC-Net) pozost\u00e1va z 30 centier vo v\u0161etk\u00fdch 28 \u010dlensk\u00fdch \u0161t\u00e1toch E\u00da, na Islande, v N\u00f3rsku a vo Ve\u013ekej Brit\u00e1nii.<\/p>\n Aj v roku 2016 sa ESC v SR venovalo osvetovej \u010dinnosti, zameranej na spotrebite\u013eov i\u00a0obchodn\u00edkov. Na 36 vzdel\u00e1vac\u00edch semin\u00e1rov pri\u0161lo vy\u0161e 1500\u00a0\u00fa\u010dastn\u00edkov z radov obchodn\u00edkov, \u0161tudentov i seniorov.<\/p>\n Hist\u00f3ria medzin\u00e1rodn\u00e9ho d\u0148a spotrebite\u013eov sa sp\u00e1ja s menom Johna F. Kennedyho a Deklar\u00e1ciou na ochranu pr\u00e1v spotrebite\u013eov z 15. marca 1962. T\u00e1to deklar\u00e1cia obsahovala \u0161tyri z\u00e1kladn\u00e9 pr\u00e1va spotrebite\u013eov: pr\u00e1vo na bezpe\u010dnos\u0165, pr\u00e1vo by\u0165 informovan\u00fd, pr\u00e1vo vybra\u0165 si a pr\u00e1vo by\u0165 vypo\u010dut\u00fd.<\/p>\n Organiz\u00e1cia Consumers International pridala v roku 1983 \u010fal\u0161ie \u0161tyri pr\u00e1va: pr\u00e1vo na uspokojenie z\u00e1kladn\u00fdch potrieb, pr\u00e1vo na n\u00e1pravu, pr\u00e1vo na spotrebite\u013esk\u00e9 vzdel\u00e1vanie a pr\u00e1vo na zdrav\u00e9 \u017eivotn\u00e9 prostredie a vyhl\u00e1sila 15. marec za Svetov\u00fd de\u0148 spotrebite\u013esk\u00fdch pr\u00e1v.<\/p>\n <\/p>\n <\/p>","protected":false},"excerpt":{"rendered":"Nakupovanie on-line za\u017e\u00edva boom. V\u00fdrazne to ovplyvnilo aj \u0161tatistick\u00e9 \u00fadaje siete eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net. Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v SR …Svetov\u00fd de\u0148 spotrebite\u013esk\u00fdch pr\u00e1v: Pre\u010do pr\u00e1ve 15. marec?<\/em><\/strong><\/h4>\n
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[95,96,94,93],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1118"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1118"}],"version-history":[{"count":2,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1118\/revisions"}],"predecessor-version":[{"id":1915,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1118\/revisions\/1915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1119"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}