{"id":1,"date":"2016-02-01T15:16:05","date_gmt":"2016-02-01T14:16:05","guid":{"rendered":"http:\/\/www.esc-sr.sk\/?p=1"},"modified":"2022-01-25T16:14:14","modified_gmt":"2022-01-25T15:14:14","slug":"novy-system-urychli-riesenie-sporov-medzi-predavajucimi-a-ich-zakaznikmi","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/novy-system-urychli-riesenie-sporov-medzi-predavajucimi-a-ich-zakaznikmi\/","title":{"rendered":"Nov\u00fd syst\u00e9m ur\u00fdchli rie\u0161enie sporov medzi pred\u00e1vaj\u00facimi a ich z\u00e1kazn\u00edkmi"},"content":{"rendered":"<p>D\u0148a 1. febru\u00e1ra 2016 bol z\u00e1konom z dielne Ministerstva hospod\u00e1rstva SR na Slovensku spusten\u00fd nov\u00fd syst\u00e9m alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov, pomocou ktor\u00e9ho m\u00f4\u017eu spotrebitelia jednoducho a r\u00fdchlo rie\u0161i\u0165 svoj spor s pred\u00e1vaj\u00facimi mimos\u00fadnou cestou.\u00a0<span id=\"more-2366\"><\/span>\u010ci u\u017e ide o n\u00e1kup slu\u017eby (napr. oprava auta, obstaranie z\u00e1jazdu) alebo tovaru (napr. k\u00fapa elektroniky), o spor t\u00fdkaj\u00faci sa zamietnutej reklam\u00e1cie alebo nevr\u00e1tenej k\u00fapnej ceny pri odst\u00fapen\u00ed od zmluvy, spotrebite\u013e m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na subjekt alternat\u00edvneho rie\u0161enia sporov, ktor\u00fd v relat\u00edvne kr\u00e1tkom \u010dase spor vyrie\u0161i (90 dn\u00ed, pri\u010dom pri zlo\u017eit\u00fdch pr\u00edpadoch je mo\u017enos\u0165 30 d\u0148ov\u00e9ho pred\u013a\u017eenia). V porovnan\u00ed so s\u00fadnym konan\u00edm je preto nov\u00fd syst\u00e9m pre spotrebite\u013ea v\u00fdhodn\u00fd, a navy\u0161e nie len \u010dasovo; subjekty alternat\u00edvneho rie\u0161enia sporov bud\u00fa rie\u0161i\u0165 spory bu\u010f bezodplatne (\u0161t\u00e1tne org\u00e1ny) alebo za symbolick\u00fd, najviac p\u00e4\u0165 eurov\u00fd poplatok (maxim\u00e1lny strop pre s\u00fakromn\u00e9 subjekty).<\/p>\n<p>Dobr\u00e1 spr\u00e1va je teda aj finan\u010dn\u00e1 dostupnos\u0165 nov\u00e9ho rie\u0161enia. Pokia\u013e ide o samotn\u00fd postup, spotrebite\u013e m\u00e1 mo\u017enos\u0165 rie\u0161i\u0165 svoj probl\u00e9m s pred\u00e1vaj\u00facim cestou alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov po tom, ako ho po\u017eiadal, aby napravil poru\u0161ovanie jeho spotrebite\u013esk\u00fdch pr\u00e1v, av\u0161ak pred\u00e1vaj\u00faci na jeho \u017eiados\u0165 nereagoval alebo na \u0148u reagoval zamietavo. Podanie n\u00e1vrhu na alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00e9ho sporu je jednoduch\u00e9, spotrebite\u013e ho m\u00f4\u017ee zasla\u0165 aj elektronicky napr\u00edklad vyplnen\u00edm formul\u00e1ra, ktor\u00fd m\u00e1 ka\u017ed\u00fd subjekt alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov zverejnen\u00fd na svojom webe. Takisto je mo\u017en\u00e9 zasla\u0165 formul\u00e1r a ak\u00fako\u013evek \u010fal\u0161iu komunik\u00e1ciu aj po\u0161tou, postup nie je obmedzen\u00fd iba na spotrebite\u013eov disponuj\u00facich e-mailov\u00fdmi adresami. Pre r\u00fdchlos\u0165 a efekt\u00edvnos\u0165 rie\u0161enia v\u0161ak z\u00e1konodarca prip\u00fa\u0161\u0165a aj v\u00fdlu\u010dne elektronick\u00fa komunik\u00e1ciu str\u00e1n sporu, pri\u010dom zaru\u010den\u00fd elektronick\u00fd podpis nie je potrebn\u00fd. Po\u010das rie\u0161enia sporu subjekt alternat\u00edvneho rie\u0161enia sporu intenz\u00edvne komunikuje s oboma stranami sporu, av\u0161ak zbyto\u010dne ich neza\u0165a\u017euje.<\/p>\n<p>Pr\u00e1vnou argument\u00e1ciou sa sna\u017e\u00ed presved\u010di\u0165 pred\u00e1vaj\u00faceho, aby re\u0161pektoval spotrebite\u013esk\u00e9 pr\u00e1va, pr\u00edpadne vysvetl\u00ed spotrebite\u013eovi, \u017ee n\u00edm po\u017eadovan\u00e9 plnenie nie je v s\u00falade so z\u00e1konom. Snahou je n\u00e1js\u0165 kompromis a rie\u0161enie schodn\u00e9 pre obidve strany sporu. V\u00fdhodou pr\u00e1vnej \u00fapravy je skuto\u010dnos\u0165, \u017ee pred\u00e1vaj\u00faci je pod hrozbou sankcie povinn\u00fd spolupracova\u0165 so subjektom alternat\u00edvneho rie\u0161enia sporov. Cie\u013eom alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov je zmierliv\u00e9 vyrie\u0161enie sporu uzatvoren\u00edm dohody o vyrie\u0161en\u00ed sporu medzi spotrebite\u013eom a pred\u00e1vaj\u00facim, ktor\u00e1 sa pre nich po podpise stane z\u00e1v\u00e4znou obdobne ako in\u00e1 s\u00fakromnopr\u00e1vna zmluva. Pokia\u013e sa pred\u00e1vaj\u00faci nebude chcie\u0165 dohodn\u00fa\u0165 so spotrebite\u013eom a je zrejm\u00e9, \u017ee do\u0161lo k poru\u0161eniu spotrebite\u013esk\u00fdch spr\u00e1v, subjekt alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov vypracuje pre spotrebite\u013ea od\u00f4vodnen\u00e9 stanovisko obsahuj\u00face pr\u00e1vne inform\u00e1cie s\u00favisiace s jeho sporom. Od\u00f4vodnen\u00e9 stanovisko nem\u00e1 z\u00e1v\u00e4zn\u00fa povahu, av\u0161ak m\u00f4\u017ee pom\u00f4c\u0165 spotrebite\u013eovi pri vypracovan\u00ed n\u00e1vrhu na za\u010datie s\u00fadneho konania. Aj po ukon\u010den\u00ed alternat\u00edvneho rie\u0161enia sporu subjektom sa toti\u017e strany sporu st\u00e1le m\u00f4\u017eu v tej istej veci obr\u00e1ti\u0165 na s\u00fad.<\/p>\n<h4>Kam teda m\u00f4\u017eu spotrebitelia zasiela\u0165 n\u00e1vrh na alternat\u00edvne rie\u0161enie ich sporu?<\/h4>\n<p>Opr\u00e1vnen\u00e9 rie\u0161i\u0165 spory pod\u013ea nov\u00e9ho z\u00e1kona s\u00fa \u2013 na jednej strane \u0161t\u00e1tne org\u00e1ny, ktor\u00fdm plynie t\u00e1to povinnos\u0165 priamo zo z\u00e1kona a \u2013 na druhej strane s\u00fa to opr\u00e1vnen\u00e9 osoby zap\u00edsan\u00e9 v zozname Ministerstva hospod\u00e1rstva SR na z\u00e1klade vlastnej \u017eiadosti.<\/p>\n<h4>\u0160t\u00e1tnymi org\u00e1nmi alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov, ktor\u00e9 rie\u0161ia spory bezodplatne, s\u00fa<\/h4>\n<p>\u2013 \u00darad pre regul\u00e1ciu sie\u0165ov\u00fdch odvetv\u00ed (pre spory vypl\u00fdvaj\u00face zo zml\u00fav o dod\u00e1vke elektriny, plynu, tepla, vody), \u2013 \u00darad pre regul\u00e1ciu elektronick\u00fdch komunik\u00e1ci\u00ed a po\u0161tov\u00fdch slu\u017eieb (napr. pre spory vypl\u00fdvaj\u00face zo zml\u00fav o pripojen\u00ed k internetu, s mobiln\u00fdmi oper\u00e1tormi \u010di s doru\u010dovate\u013esk\u00fdmi spolo\u010dnos\u0165ami) a \u2013 Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia, pod ktor\u00fa spadaj\u00fa spory, ktor\u00e9 nebud\u00fa rie\u0161i\u0165 uveden\u00e9 regula\u010dn\u00e9 \u00farady (napr. pre spory s predajcami oble\u010denia, kn\u00edh, z\u00e1jazdov) okrem sporov t\u00fdkaj\u00facich sa finan\u010dn\u00fdch slu\u017eieb.<\/p>\n<h4>Po\u017eiada\u0165 o z\u00e1pis do zoznamu subjektov alternat\u00edvneho rie\u0161enia sporov a fungova\u0165 v re\u017eime nov\u00e9ho z\u00e1kona m\u00f4\u017ee<\/h4>\n<p>\u2013 pr\u00e1vnick\u00e1 osoba zalo\u017een\u00e1 alebo zriaden\u00e1 na ochranu spotrebite\u013ea (napr. spotrebite\u013esk\u00e9 zdru\u017eenie), \u2013 komora zriaden\u00e1 z\u00e1konom alebo \u2013 z\u00e1ujmov\u00e9 zdru\u017eenie najmenej desiatich pr\u00e1vnick\u00fdch os\u00f4b. Ministerstvo hospod\u00e1rstva SR zap\u00ed\u0161e do ofici\u00e1lneho zoznamu iba \u017eiadate\u013eov, ktor\u00ed sp\u013a\u0148aj\u00fa podmienky dan\u00e9 z\u00e1konom. Zap\u00edsan\u00e9 subjekty potom musia pri alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov dodr\u017eiava\u0165 z\u00e1kon, okrem in\u00e9ho nesm\u00fa vy\u017eadova\u0165 od spotrebite\u013ea poplatok presahuj\u00faci sumu p\u00e4\u0165 eur. Na Slovensku existuj\u00fa r\u00f4zne pr\u00e1vnick\u00e9 aj fyzick\u00e9 osoby, ktor\u00e9 mimos\u00fadne rie\u0161ia spotrebite\u013esk\u00e9 spory, av\u0161ak dodr\u017eiava\u0165 z\u00e1kon o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov s\u00fa povinn\u00e9 len osoby zap\u00edsan\u00e9 v <a href=\"http:\/\/www.mhsr.sk\/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov\/146987s\" target=\"_blank\" rel=\"noopener\">zozname<\/a> uverejnenom na webovom s\u00eddle Ministerstva hospod\u00e1rstva SR. Viac inform\u00e1ci\u00ed je dostupn\u00fdch na <a href=\"https:\/\/www.mhsr.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-spotrebitelskych-sporov-1\" target=\"_blank\" rel=\"noopener\">webe Ministerstva hospod\u00e1rstva SR<\/a>\u00a0alebo na <a href=\"http:\/\/www.esc-sr.sk\/wp-content\/uploads\/2016\/11\/letak-DL_1.pdf\">let\u00e1ku venovanom alternat\u00edvnemu rie\u0161eniu sporov<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"D\u0148a 1. febru\u00e1ra 2016 bol z\u00e1konom z dielne Ministerstva hospod\u00e1rstva SR na Slovensku spusten\u00fd nov\u00fd syst\u00e9m alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov, &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/novy-system-urychli-riesenie-sporov-medzi-predavajucimi-a-ich-zakaznikmi\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":1,"featured_media":141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[82],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1"}],"version-history":[{"count":8,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1\/revisions"}],"predecessor-version":[{"id":2512,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1\/revisions\/2512"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/141"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}