Dnes si pripom\u00edname Svetov\u00fd de\u0148 spotrebite\u013esk\u00fdch pr\u00e1v. Pr\u00e1va spotrebite\u013eov ovplyvnili minuloro\u010dn\u00e9 mimoriadne udalosti. Glob\u00e1lna pand\u00e9mia mala negat\u00edvne dopady na cestovn\u00fd ruch a leteck\u00fa dopravu. Na druhej strane bola pre mnoh\u00fdch impulzom, aby si osvojili ekologickej\u0161ie spr\u00e1vanie.<\/p>\n\n\n\n
Ke\u010f\u017ee spotrebitelia v\u00fdrazne menej lietali, cestovali a viac \u010dasu tr\u00e1vili doma, vo v\u00e4\u010d\u0161ej miere si kupovali lok\u00e1lne v\u00fdrobky od dom\u00e1cich obchodn\u00edkov. Lockdown a pobyt doma vyrie\u0161il aj dopravn\u00e9 z\u00e1pchy efekt\u00edvnej\u0161ie ne\u017e ak\u00e9ko\u013evek vl\u00e1dne a lok\u00e1lne opatrenia. Pobyt doma znamen\u00e1 aj ni\u017e\u0161ie emisie uhl\u00edka.<\/p>\n\n\n\n
V d\u00f4sledku zn\u00ed\u017eenej mobility, ako aj zavret\u00fdch obchodov, dramaticky vzr\u00e1stol z\u00e1ujem o nakupovanie online. Elektronick\u00fd obchod sa preto te\u0161il nev\u00eddan\u00e9mu n\u00e1rastu. S n\u00e1rastom tohto segmentu sme zaznamenali aj n\u00e1rast problematick\u00fdch pr\u00edpadov, ktor\u00e9 sa t\u00fdkali internetov\u00fdch n\u00e1kupov. I\u0161lo najm\u00e4 o n\u00e1kupy z tzv. internetov\u00fdch n\u00e1kupn\u00fdch gal\u00e9ri\u00ed<\/a>.<\/p>\n\n\n\n D\u00f4sledky udalost\u00ed, ktor\u00e9 ovplyvnili spr\u00e1vanie spotrebite\u013eov sme zaznamenali v\u00a0r\u00e1mci siete eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net (sie\u0165 ECC-Net) aj v doposia\u013e v\u00f4bec najvy\u0161\u0161om medziro\u010dnom n\u00e1raste pr\u00edpadov. Oproti roku 2019 vzr\u00e1stol po\u010det kontaktov o\u00a0tretinu. Z\u00a0167 833 kontaktov bolo prijat\u00fdch na vybavenie 22 323 pr\u00edpadov so zahrani\u010dn\u00fdm obchodn\u00edkom, z\u00a0ktor\u00fdch 62 percent sa podarilo vybavi\u0165 \u00faspe\u0161ne. Opatrenia zameran\u00e9 na digitaliz\u00e1ciu slu\u017eieb, optimaliz\u00e1ciu procesov, synchroniz\u00e1ciu pr\u00e1ce celej siete ECC-Net n\u00e1m pomohli zvl\u00e1dnu\u0165 v\u00fdrazn\u00fd n\u00e1rast z\u00e1ujmu o\u00a0na\u0161e slu\u017eby, ako aj ne\u010dakan\u00fd r\u00fdchly prechod na pr\u00e1cu z\u00a0domu.<\/p>\n\n\n\n Uvedomujeme si v\u00fdzvy, ktor\u00fdmi s\u00fa napr\u00edklad obmedzen\u00e9 pr\u00edrodn\u00e9 zdroje, zmena spr\u00e1vania spotrebite\u013eov a technologick\u00fd rozvoj. V nasleduj\u00facich rokoch sa zameriame najm\u00e4 na ekologick\u00e9 t\u00e9my a trvalo udr\u017eate\u013en\u00fa spotrebu. <\/p>\n\n\n\n Nedostato\u010dn\u00e9 alebo klamliv\u00e9 inform\u00e1cie zo strany obchodn\u00edkov o ekologick\u00fdch tvrdeniach na v\u00fdrobkoch m\u00f4\u017eu spotrebite\u013eom n\u00e1kupn\u00e9 rozhodnutia komplikova\u0165. V r\u00e1mci na\u0161ich mo\u017enost\u00ed budeme spotrebite\u013eov povzbudzova\u0165, aby aj v cezhrani\u010dnom kontexte bolo ich spr\u00e1vanie zodpovedn\u00e9 a aby zva\u017eovali pri svojich n\u00e1kupn\u00fdch rozhodnutiach vplyv na udr\u017eate\u013enos\u0165. <\/p>\n","protected":false},"excerpt":{"rendered":"Dnes si pripom\u00edname Svetov\u00fd de\u0148 spotrebite\u013esk\u00fdch pr\u00e1v. Pr\u00e1va spotrebite\u013eov ovplyvnili minuloro\u010dn\u00e9 mimoriadne udalosti. Glob\u00e1lna pand\u00e9mia mala negat\u00edvne dopady na cestovn\u00fd …Sie\u0165 ECC-Net pom\u00e1hala rekordn\u00e9mu po\u010dtu spotrebite\u013eov<\/h2>\n\n\n\n
V\u00fdzvy pre bud\u00facnos\u0165<\/h2>\n\n\n\n
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