We are often able to get a more positive response from air carrier than the you will have done alone.
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Each Member State is obliged to designate an appropriate body to enforce Regulation No 261/2004 on its territory.
A list of these bodies is available here. Competencies of the supervisory authorities differ in every country. These authorities are not always competent to make decisions in particular disputes between carriers and passengers. Usually, the authorities have the right to apply financial sanctions in case of detected violations.
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Yes. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: ‘If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance’.
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European air passengers protection applies if your flight departs from an EU country (this also includes Iceland, Norway and Switzerland) or arrives in an EU country on an EU based carrier.
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