Shopping online

If I buy goods or a service from a trader abroad my consumer rights may be different to my country. Law of which country is applied when I buy online?

If trader pursues his commercial or professional activities in the member state of usual residence of the consumer or the trader focuses on the state of the consumer in any way, the contract will generally be governed by the law of the state of the consumer’s usual residence. So, ordinarily the contracts concluded with Slovak consumers will be governed by Slovak law and the rules will be the same as if the consumer shopped in a domestic e-shop.

Keep in mind, if you buy something from a e-shop based in another EU Member State, your rights are the same or very similar to your rights when you buy stuff in Slovakia. Since 2014 have been unified the rules governing the business-to-consumer relationship in the fields of consumer information for contracts other than distance or off premises contracts, consumer information and right of withdrawal for distance and off-premises contracts, other consumer rights.