Passenger rights

Is there a legally prescribed deadlines within should I report damaged or lost luggage?

  • within 7 days of receiving damaged luggage,
  • within 21 days of receiving delayed luggage,
  • as soon as possible if your luggage appears to be lost (luggage is considered to be lost if it has not been found after 21 days).

If you do not observe these time limits, the airline may refuse to compensate you.