Your right to information – before the purchase

Accurate and comprehensive pre-contractual information helps you making good purchasing decisions. The seller must provide you with the following order information – before you place an order:

  • the properties of the product or service
  • the total price, including delivery and taxes
  • the contract duration and termination conditions
  • the delivery conditions such as delivery time or start of the service you have ordered and, where applicable, delivery limitations

Are you purchasing a digital product (i.e. an e-book, an app for a smartphone or tablet, an online game, music or a film)? The seller must provide information on the functionalities and compatibility of the most commonly used software and appliances.