Passenger rights

Do I have the right to compensation when I sign up as a volunteer in case that the airplane is overcrowded?

You have the right for such amount of compensation on which you agree with the carrier.

When I am denied boarding, do I have the right to both re-routing and reimbursement of flight ticket?

No. The passenger can choose between re-routing and reimbursement of the flight ticket. The carrier can provide refreshments and potential accommodation only to those passengers who choose re-routing.

What amount of financial compensation am I eligible for?

The amount of financial compensation is the same as in case of flight cancellation 250 – 600 euro.The amount of financial compensation is the same as in case of flight cancellation 250 – 600 euro and it depends on flight distance.

I arived at the airport with a confirmed reservation but I was denied boarding. What are my rights?

If you are involuntarily denied boarding, you have the same entitlements as those whose flights have been cancelled:

  • rerouting to the final destination, or a refund for the part or parts of the journey not completed,
  • you should receive adequate care from the air carrier,
  • right to compensation

If you are involuntarily denied boarding, you have the same entitlements as those whose flights have been cancelled:

  • rerouting to the final destination, or a refund for the part or parts of the journey not completed,
  • you should receive adequate care from the air carrier,
  • right to compensation

What does it mean the term “denied boarding”?

When a flight is overbooked and there aren’t volunteers who let their seats to other passengers you may be denied boarding against your will (though you arrived at the airport with a confirmed reservation, the required documentation to travel, and sufficient time to complete check-in, security and boarding procedures). If you are denied boarding, you have the same entitlements as those whose flights have been cancelled.

 

Can I claim compensation when my flight is delayed?

When a flight is delayed over a period exceeding three hours you can claim compensation EUR 250, EUR 400 or even EUR 600.When a flight is delayed over a period exceeding three hours you can claim compensation EUR 250, EUR 400 or even EUR 600.