Completing the complaint form

I have completed the form but I encountered problems while sending the form.

Make sure that:

  • You ticked privacy statement
  • You provided dates in correct format: day-month-year (i.e. 1-02-2016)

Use a decimal point (11.36) , not comma (11,36).

I want to attach more than 2 MB of documents to the complaint form.

The size of the document that can be attached to the complaint form cannot exceed 2 MB, otherwise you can use any free service to send big or small files from A to B or send it to our e-mail.

Do you need any documents?

We kindly ask you to upload the most important documents:

  • the copy of the complaint sent to the trader;
  • the copy of the sale contract, reservation, order, electronic tickets etc.;
  • the copy of the trader’s general terms and conditions if relevant for the case;
  • copies of all correspondence you had with the trader;
  • copies of invoices, receipt and other documents that would show the payment made (bank extras etc.).

Be sure to send only copies and to keep the originals.

What to state in the description of the case?

The online complaint form will allow you to fill in your details and the details of the trader, choosing also the country of establishment of the trader. You should provide us with a description of your case.