ECC Slovakia is also national contact point of the ODR Platform. What does it mean for me?

The national contact point of the ODR Platform can:

• Explain how the ODR Platform works.
• Tell you what dispute resolution bodies do.
• Help you communicate with the trader/dispute resolution body.
• Help you submit your complaint.
• Give you basic information on your rights.
• Suggest other ways of resolving the dispute, if this process doesn’t work for you.

You can contact national contact point at any point in the procedure. Send a message through the site or contact them by e-mail or phone.